1 A word of caution to companies that pool their customers into one queue with multiple servers: In deciding whether to join a line, customers care a ..
2 Even if it’s moving quickly, a long line can put customers off, according to a team led by Yina Lu of Columbia University.
3 The team’s study of supermarket customers showed that a line of 10 people can have a large impact on purchases, and increasing the queue length from..
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@karmert: 연구에 의하면, 마트에서 소비자들은 계산대의 속도보다 길이에 더 신경쓰는 것으로 나타났다. 대기하는 고객이 10명에서 15명으로 늘어나면 매출이 10% 주는 것으로 나타났다. http://t.co/QLTxBVSypi